Microsoft Dynamics 365 Consulting Services

Most Dynamics 365 implementations go live configured around the default. Our Portugal-based consultants configure around your actual sales process, your actual finance workflow, your actual service model. Integrations are scoped as their own workstream from day one. AMS keeps the system aligned as the business evolves.

Problems we solve

An implementation designed around the default configuration, not your process

Dynamics 365 is flexible. That flexibility becomes a problem when the implementation is driven by what the system does out of the box rather than by how the business actually works. The result is a CRM or ERP that technically goes live but that the business works around rather than in. We start from the business process and design the configuration and customisation to match it, not the other way around.

Integration complexity that stalls go-live

Dynamics 365 rarely operates in isolation. It connects to ERP systems, data warehouses, legacy CRMs, marketing platforms, and back-office finance tools. Dynamics 365 integration services are consistently underestimated in implementation programmes, until the integration timeline threatens the go-live date. We scope and build integrations as a first-class part of the delivery, not an afterthought.

Implementations that go live but do not get adopted

A Dynamics 365 implementation where 30% of users are active six months after go-live is not a successful implementation. User adoption depends on configuration that reflects real workflows, training that is role-specific rather than generic, and a support structure that resolves issues quickly enough that users do not revert to spreadsheets. We design for adoption from the requirements phase.

A system that was right at go-live and wrong eighteen months later

Business processes change. Dynamics 365 needs to change with them. Without a managed service or a clear internal ownership model, the system drifts from the business: new processes are handled outside the CRM, workarounds accumulate, and data quality degrades. We offer application management services and post-go-live support that keep the system aligned to the business it serves.

Outcomes

What enterprise teams achieve when Dynamics 365 implementation services are delivered by consultants who have done this before. Measured against your specific process and commercial targets.

A System That Reflects How the Business Works

Dynamics 365 configured to match your actual sales process, your actual finance workflow, your actual service model. Not a demonstration environment in production. When the system fits the process, adoption follows without requiring a separate change management programme.

Integrations That Hold Up in Production

Every integration point, ERP, data warehouse, marketing platform, back-office finance system, scoped, designed, and tested before go-live. A Forrester TEI study commissioned by Microsoft found that Dynamics 365 ERP implementations deliver 106% ROI over three years, with finance teams recovering 14.5 hours per week through process consolidation and automation. Those gains only materialise when the integrations actually work.

Time Returned to Sales, Finance, and Service Teams

Teams using Dynamics 365 well spend less time on data entry, status chasing, and manual reporting. Finance teams gain back significant time on reconciliation and period-end close. Sales teams get pipeline visibility without updating two systems. The starting point is a configuration that eliminates duplication rather than adding a new tool to an existing stack.

Post-Go-Live Support That Keeps the System Current

Through our Application Management Services model, we provide ongoing Dynamics 365 support under defined SLAs: new module deployments, configuration changes, integration maintenance, and release management for Microsoft updates. The system stays aligned to the business as both evolve.

Where We Shine

Five reasons mid-size and large enterprises choose Newronium for Microsoft Dynamics 365 consulting services.
01 | Execution first

We deliver, not just design

Our Dynamics 365 consultants stay through configuration, integration build, testing, go-live, and hypercare, not only the requirements and design phases. Delivery is the product.
02 | Full suite breadth

Sales, Finance, Customer Service, Supply Chain, one team

Most Dynamics 365 implementation services specialise in one module. We cover the full suite, plus Power Platform, Power Automate, and Azure integrations. When your implementation spans multiple modules and integration points, we handle it as a single coherent programme.
03 | Nearshore

Portugal-based delivery hub

Senior Dynamics 365 consultant expertise at rates below UK, Swiss, and German SI benchmarks. Same time zone as the rest of Europe. No offshore communication delays or hand-off overhead.
04 | Integration-first approach

Dynamics 365 integration services built into the delivery scope

We treat every integration as a delivery workstream with its own design, build, test, and sign-off cycle. No integration is left to the final sprint. The go-live does not depend on an integration that has never been tested end-to-end.
05 | Lean structure

Fast mobilisation, direct access to senior consultants

Individual Dynamics 365 consultants mobilise within one to two weeks. Full implementation squads within three to four. Smaller governance overhead means faster decisions and direct access to the people doing the work.
Talk to us

See if we're the right fit

A 20-minute call is enough to know whether our Dynamics 365 consulting services match your situation.
Discuss your Dynamics 365 challenge

Built for Teams Implementing or Extending Dynamics 365

Whether you are starting a first implementation, recovering a stalled programme, or extending an existing Dynamics 365 estate, our services adapt to where you are.

IT Directors and CIOs

Responsible for the Microsoft investment and accountable for the programme outcome. Need a Dynamics 365 consulting partner who delivers a working system on scope and on time, with integrations that hold up and adoption that justifies the licence cost.

Heads of Technology Programmes

Managing Dynamics 365 implementation programmes where CRM, ERP, and integration workstreams run in parallel. Need experienced Dynamics 365 consultants who slot into the programme structure, follow the delivery methodology, and deliver without creating new dependencies.

Sales and CRM Leaders

Responsible for the sales process and looking for a CRM that the team will actually use. Need Dynamics 365 Sales configured around their actual pipeline stages and reporting requirements, not a default template, and integration with marketing and finance systems that eliminates double data entry.

Finance and Operations Directors

Implementing Dynamics 365 Finance and Operations or Business Central to consolidate legacy finance systems and improve reporting. Need consultants who understand the finance process as well as the technology, and who can manage the migration from existing systems without disrupting period-end close.

Procurement and Vendor Managers

Sourcing Dynamics 365 implementation services for a defined programme of work. Need a partner with verifiable delivery references, transparent pricing, and the governance discipline to report against milestones without surprises.

Application Support and AMS Managers

Running Dynamics 365 post-go-live and looking for a managed support partner. Need a nearshore team that understands the implementation, can handle release management, configuration changes, and user issues under defined SLAs, without the cost of a large SI retainer.

How a Dynamics 365 Consulting Engagement Works

Discovery and Design

Before recommending any configuration, we map the actual business processes, identify integration requirements, and define the implementation approach. You get a written design document and delivery plan.

Discovery and Process Design

Before recommending any configuration approach, we work with business and IT stakeholders to understand the actual process. We document current process flows and the gaps that Dynamics 365 needs to close; integration points and data flows between Dynamics 365 and existing systems; reporting and analytics requirements; user roles, permissions, and adoption risk factors; and data migration scope and quality assessment. The result is a design document that drives the implementation, not a requirements document that is never looked at after the kick-off.

Phased Delivery

We configure, build, and integrate in two-week sprints. Each sprint delivers a tested, demonstrable increment of the system, not a progress update.

Configuration, Integration, and Development

We build in two-week sprints. Configuration, customisation, integration build, and data migration run as parallel workstreams with defined outputs each sprint. Every integration is tested end-to-end in a test environment before go-live. User acceptance testing is planned from the start and run with the actual users, not just the project team.

Dynamics 365 Sales · Dynamics 365 Finance · Dynamics 365 Customer Service · Dynamics 365 Supply Chain · Business Central · Power Platform · Azure Integration Services · Dataverse

Go-Live and Post-Go-Live Support

We stay through go-live and hypercare, then offer ongoing AMS for clients who need it.

Go-Live, Hypercare, and AMS

We manage the go-live cutover and provide hypercare support in the weeks immediately following. Issues are resolved against a defined SLA. After hypercare, clients who want ongoing support transition to our Application Management Services model: a nearshore team under monthly retainer covering configuration changes, release management, user support, and integration maintenance.

Go-live runbook · Hypercare framework · AMS SLA template · Release calendar

Results

Three Dynamics 365 programmes where Newronium consultants delivered implementations, resolved integration challenges, or provided post-go-live support for enterprise clients.
Financial Services · Dynamics 365 Sales Implementation

European financial services group

A financial services client was running their sales process across a legacy CRM and a set of spreadsheets, with no reliable pipeline visibility and a significant data quality problem. Newronium designed and implemented Dynamics 365 Sales configured around their actual sales stages and account management process, integrated with their finance system and Microsoft Teams. The programme ran over four months.
4 mo
end-to-end programme
85%+
sales team adoption at 90 days
Live
pipeline visibility from go-live
Month 1
Process design complete. Integration architecture agreed.
Month 2
Configuration delivered. Integration build started.
Month 3
UAT completed. Data migration validated.
Month 4
Go-live. Hypercare completed within two weeks.
Manufacturing · Dynamics 365 Finance and Supply Chain

Multinational manufacturing group

A manufacturing client needed to replace three legacy finance systems with Dynamics 365 Finance and Supply Chain Management across four countries, with a hard go-live date tied to a group reporting deadline. Newronium provided senior Dynamics 365 consultants for the finance and supply chain workstreams, managed the data migration from all three legacy systems, and delivered integrations with their existing SAP warehouse management system.
3 → 1
legacy finance systems consolidated
4
country go-live on deadline
SAP WMS
integration delivered end-to-end
Month 1
Discovery complete. Data migration mapping started.
Month 3
Configuration delivered across all four country instances.
Month 5
Integration with SAP WMS tested end-to-end.
Month 6
Go-live on schedule. First period-end close successful.
Logistics · Dynamics 365 Customer Service and AMS

European logistics group

A logistics client went live with Dynamics 365 Customer Service with a previous partner, but the implementation did not reflect their actual case management process and adoption had stalled at 40%. Newronium ran a three-month remediation engagement: reconfiguring the system around the actual workflow, retraining the service team, and resolving three outstanding integration defects. The client then moved to an AMS arrangement for ongoing support.
40% → 78%
adoption within 3 months
3
integration defects resolved
AMS live
with defined SLAs
Week 2
Process gaps identified. Reconfiguration scope agreed.
Week 6
Reconfiguration complete. Integration defects resolved.
Month 3
Retraining complete. Adoption at 78%. AMS live.
Ongoing
AMS team handling releases, configuration changes, and user support.

FAQs About Microsoft Dynamics 365 Consulting Services

Direct answers to the questions buyers ask before engaging a Dynamics 365 consulting partner.

What are Microsoft Dynamics 365 consulting services?

Microsoft Dynamics 365 consulting services cover the full range of work required to implement, customise, integrate, and support the Dynamics 365 suite. This includes Dynamics 365 implementation services for Sales, Customer Service, Finance, Supply Chain, and Business Central; Dynamics 365 integration services connecting D365 to existing enterprise systems; custom development; data migration; and post-go-live application management. A Dynamics 365 consultant works with your business and IT teams to deliver a system that reflects your actual process and that your team will use.

What does a Dynamics 365 consulting engagement with Newronium include?

A standard engagement begins with process discovery: mapping current workflows, identifying integration requirements, and agreeing the implementation scope. We then deliver in two-week sprints, configuration, integration build, data migration, and testing run in parallel workstreams. We stay through UAT, go-live, and hypercare, and offer ongoing AMS for clients who need post-go-live support.

How long does a Dynamics 365 implementation take?

A targeted module implementation, Dynamics 365 Sales or Customer Service for a single business unit, typically takes three to five months. A broader ERP implementation covering Finance and Supply Chain Management across multiple countries or entities typically runs six to twelve months. Timeline depends heavily on the number of integrations required and the complexity of data migration.

How much do Dynamics 365 consulting services cost?

Newronium's pricing depends on the engagement model: time-and-materials for programmes with evolving scope, fixed-price for defined implementations, or a monthly team rate for dedicated squad or AMS arrangements. Forrester TEI research commissioned by Microsoft found that Dynamics 365 ERP implementations deliver 106% ROI over three years. Our nearshore rates are significantly below large SI benchmarks, which directly improves programme economics.

What Dynamics 365 modules does Newronium cover?

Our Dynamics 365 consultants cover the full suite: Sales, Customer Service, Marketing and Customer Insights, Finance, Supply Chain Management, Field Service, and Business Central. We also cover the surrounding Microsoft ecosystem: Power Platform, Power Automate, Azure Integration Services, and Dataverse. When an implementation spans multiple modules, we handle it as a single delivery programme rather than separate engagements.

What does Dynamics 365 integration services cover?

Dynamics 365 integration services cover the design and build of connections between Dynamics 365 and existing enterprise systems: ERP platforms such as SAP, legacy CRM systems, data warehouses, marketing automation platforms, and back-office finance tools. We design the integration architecture, build using Azure Integration Services or Dataverse APIs, and test end-to-end before go-live. Integration is scoped and delivered as a first-class workstream, not a final-sprint task.

Can you rescue a stalled or poorly configured Dynamics 365 implementation?

Yes. Remediation engagements are a defined part of our Dynamics 365 services. We start with an honest assessment of what was delivered against what was expected, identify the root causes, and design a recovery plan. This might involve reconfiguration, integration fixes, data clean-up, user retraining, or a combination of all four. We have completed successful remediations for clients in financial services, logistics, and manufacturing.

What industries does Newronium serve for Dynamics 365?

Our Dynamics 365 implementation services and consulting work spans financial services, manufacturing and industrial, logistics and supply chain, retail and consumer goods, and pharmaceutical and life sciences. Each sector has specific process requirements that affect module selection, configuration approach, and integration complexity, and these are reflected in the discovery and design phase of every engagement.

How do I start a Dynamics 365 consulting engagement with Newronium?

Contact us at hello@newronium.ai or through the form on this page. Tell us which module you are implementing, where the programme currently stands, and what the key constraints are, timeline, integrations, or specific process requirements. We will respond within one business day with a concrete view of how we can help. Most engagements begin with a two-week discovery phase before any longer commitment is required.

Let's Talk

Ready to turn your next challenge into growth?

hello@newronium.ai

Rua Mouzinho da Silveira, n.º 23
1250-166 Lisboa

Let's Start the Conversation

Whether you are starting a new Dynamics 365 implementation, recovering one that has stalled, or looking for a managed support partner to keep an existing deployment aligned to your business, Newronium's Dynamics 365 consultants are ready to step in quickly and deliver against a clear scope. We work with enterprises across the UK, France, Germany, Benelux, and Switzerland. Tell us your challenge. We will respond fast.

Recebemos a sua mensagem.
Alguém da equipa vai entrar em contacto em breve.
Ups, algo correu mal.
Tente novamente ou contacte-nos diretamente em hello@newronium.ai